Support

Answers first, contact at the bottom.

Do I need an account?

Not to buy a ticket. A party's link opens right here in the browser, and tickets work in one tap with no account. In the app, an account adds friends, messages, stories and hosting.

Where is the party?

Plotify shows the area, not the street address. The host sends the exact spot to their guests. Once you have a ticket, the party page in the app opens the party chat, where the host posts updates.

Someone sent me a party link. Do I need the app?

No. The link opens the party in the browser, and your ticket shows up there with a QR code for the door.

How do I report something or block someone?

Every party page has Report party in its ••• menu, and every story and promoter profile has Report. Long-press any chat or direct message to report it. In a direct message, use Report and block. Reports reach our team and are reviewed within 24 hours. Undo a block in You → Settings → Blocked accounts.

Why don't my friends see that I'm going?

Check You → Settings → "Share my plans with friends". Only friends you've accepted can ever see your plans.

A party was cancelled. Do I get my money back?

Yes. When a host cancels a party, every ticket is refunded automatically to the way you paid.

How do I delete my account?

You → Settings → Delete account. It's immediate, permanent, and removes everything attached to the account from our servers.

Contact

support@getplotify.com
We aim to reply within 48 hours. Reports of parties, messages or other content are reviewed within 24.